About Us Muttleys are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the home page.
Our Contact details:
Muttleys Dog Supplies
63 Belfield Road
West Ewell
Surrey
KT19 9TF
Phone: 07825788599
Email: muttleysdogsupplies@virginmedia.com
These Terms & Conditions of sale do not affect your statutory rights as a consumer. It should be noted that quoted prices are susceptible to change. If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be taken into PayPal where you can pay, even if you don’t have a PayPal account.
You can pay using all major credit cards including Visa, Mastercard, Solo, Visa Debit and Maestro through PayPal, and please note, that you don’t have to have a PayPal account to do this. You can pay by Personal Cheques but please note that cheque take time to clear and this will be reflected in the dispatch time of your item(s). You can also pay by Bank transfers, if you would like to use this method please contact us and we will give you our banking details. Your order will be automatically acknowledged upon receipt.
Delivery Schedule If your order is received Mon – Thurs your items will be dispatched within 24 hours. Order received Friday will be dispatched Monday.
Credit Card Security When the order is placed at our website payment is made through PayPal no information regarding your account is available to Muttleys Dog Supplies.
Guarantee If you are not completely satisfied with your purchase, simply return it in its original condition within 7 days, we will exchange it or replace it. We promise to acknowledge and deal with all complaints by return. Customer satisfaction is a priority to us so therefore we undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
Reaching Us If you need to reach us, please email us using the link on the home page, alternatively, you can call on 077825 788599 we are open between 9am to 5pm Monday to Friday.
Privacy Policy At Muttleys Dog Supplies we take privacy very seriously and would never disclose buyers' information to third parties.
Returns Policy If you are not completely satisfied with your purchase, simply return it in its original condition within 7 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error or are not as expected, a returns authorisation must be requested. For full details on our returns policy click here
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded